Refund policy
Refund policy
Access is sold by Click-ez Consulting LLC as a single one-time purchase. This policy explains refund treatment for that purchase and is shown before you pay.
One-time purchase, no subscription
This is a one-time purchase, with no subscription or automatic renewal, for access while the applicable state product remains available. Because there is no recurring billing, there is nothing to cancel. If we retire a state product, we will give at least 90 days' notice by email to purchasers of that product.
Digital access
You are purchasing immediate access to digital study material. We may issue a full refund, at our discretion, when you contact us within 48 hours of purchase. We also provide a full refund for a duplicate or erroneous charge, unauthorized card use, or an access failure we cannot remedy within five business days after you report it. Except where applicable law requires otherwise, all other purchases are final once access is granted.
Requesting help
For help with a payment or access issue, email support@onwarddriving.com. We review reported technical and billing issues and provide available account-access support. A refund revokes access for the refunded order; a duplicate-charge refund does not affect the valid purchase. We do not offer partial refunds for this single-price product. This policy does not limit any non-waivable right you may have under applicable law.